There is nothing worse than finding yourself as a website owner, especially one with little to no technical knowledge, in the ‘deep-end’, trying to remove malware from your website on your own. It is in situations like this that customer support becomes vital, and also when you can tell whether your web host is really on your side.
Whilst some hosting services, unfortunately, take advantage of your technical drawbacks, Siteground lays all its cards on the table regarding costs. So you know exactly where you stand without the feeling of being held to ransom or lost.