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Work remotely and still
receive calls 
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as if you were in the office…

SoftwareFolder|The Case for a Virtual Phone for Business

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The Case for a Virtual Phone for Business

How would you really like to create an affordably scalable global contact center for your business?(without the usual stress)

The case for a virtual phone system can easily be justified whether you have an existing phone system or not, its advantages can clearly be seen. To begin with virtual business phone systems are without doubt far more powerful and affordable than previous business phone systems, especially over the long-term. 

Continue reading to learn why a virtual phone system may be just what your business needs for an enhancing both staff and customer experiences.

 

SoftwareFolder|The Case for a Virtual Phone for Business

Work remotely and still receive calls 
and messages as if you were in the office...

With a virtual system, employees that work remotely can still have access to the same phone number and features as a traditional phone system. Virtual phone system software, allows users to set up custom greetings, voicemails, and call forwarding rules, as well as access to the advanced  and other features like call recording and analytics. 

This can be especially useful for businesses with remote teams or those that need to scale quickly.

Without the need to buy any equipment access advanced inbound routing and the ability to handle any call scenario with just a laptop or a tablet / mobile, you can make calls anywhere on the globe. 

Yes, you need a cloud-based phone system that make calls over the Internet like Freshcaller.  

Freshcaller allows you to buy local, toll-free, or vanity numbers to support a virtual global presence for your business. 

Freshcaller provides you a lot more functionality at a significantly lower price compared to your traditional landlines. Improve your agents’ productivity and provide a better experience to your customers with Freshcaller.

Communication Software and Virtual Phone System Solutions.

Without the need to buy any equipment access advanced inbound routing and the ability to handle any call scenario with just a laptop or a tablet / mobile, you can make calls anywhere on the globe. 

Yes, you need a cloud-based phone system that make calls over the Internet like Freshcaller.  

Freshcaller allows you to buy local, toll-free, or vanity numbers to support a virtual global presence for your business. 

Freshcaller provides you a lot more functionality at a significantly lower price compared to your traditional landlines. Improve your agents’ productivity and provide a better experience to your customers with Freshcaller. 

Virtual Phone Justified:

 

Virtual phone software allows users the ability to readily manage multiple phone numbers from a single device, making it ideal for businesses, entrepreneurs, and individuals who need to separate their personal and professional lives. 

Additionally, virtual phone systems are simpler to use and maintain, and can offer a number of benefits for the modern business and their audience. including:

  1. Cost-Effectiveness
    Virtual phone systems eliminate the need for expensive hardware and infrastructure, reducing initial setup and ongoing maintenance costs.
  2. Scalability
    Businesses can easily scale their virtual phone system up or down based on their needs, without the hassle of purchasing new equipment or reconfiguring the setup.
  3. Flexibility
    Virtual phone systems allow employees to make and receive calls from anywhere with an internet connection, enabling remote work and enhancing overall flexibility.
  4. Professionalism
    Features like auto-attendants, custom greetings, and call routing create a professional image, even for small businesses, enhancing credibility and customer trust.
  5. Advanced Features
    These systems often include features such as call forwarding, voicemail-to-email transcription, call analytics, and integration with other business tools, boosting efficiency and productivity.
  6. Global Reach 
    With virtual phone numbers from different geographic locations, businesses can establish a local presence in various regions, expanding their customer base.
  7. 24/7 Availability
    Virtual phone systems can be set up to provide uninterrupted customer support and engagement, offering options like after-hours routing and voicemail.
  8. Enhanced Customer Experience 
    Call routing ensures that customers are directed to the right department or person, minimizing wait times and improving overall satisfaction.
  9. Data-Driven Insights
    Call analytics and reporting tools provide valuable insights into call volumes, peak times, and customer interactions, aiding in decision-making and strategy development.
  10. Easy Maintenance and Updates
    Software-based systems can be updated easily without physical intervention, ensuring that the business always has access to the latest features and security enhancements.
  11. Reduced Downtime
    Virtual systems are less susceptible to hardware failures and technical issues, leading to reduced downtime and uninterrupted communication.
  12. Integration Capabilities
    Integration with CRM software, helpdesk systems, and other business applications streamlines workflows and enhances the overall customer relationship management process.
  13. Quick Deployment
    Setting up a virtual phone system is generally faster than traditional systems, allowing businesses to start communicating with their audience sooner.
  14. Environmentally Friendly
     By reducing the need for physical hardware and equipment, virtual phone systems contribute to a more eco-friendly business operation.
  15. Security 
    Virtual phone systems often come with encryption and security measures, ensuring the privacy of customer information and sensitive business communications.

Tools by

Freshworks

Freshworks Logo Dew

Freshworks Inc. is a software company founded in 2010. The company’s headquarters is located in San Mateo, California, United States.

Creating a modern and user-friendly customer support software service, has led to the formation of Freshworks – A comprehensive suite of communication tools for todays business.

Freshdesk

Freshdesk

freshdesk contact center

Freshcaller

fresh chat green png

Freshchat

freshmarketer

Freshmarketer

Freshsales

Freshsales

freshservice

Freshservice