Visit: Official Website
Platform: Cloud-Based Customer Service Software
What: Cloud-Based customer service software company When: Founded as Freshdesk Inc. in October 2010 by Girish Mathrubootham and Shan Krishnasamy.
Where: San Bruno, California, with global offices across India, UK, Australia and Germany.
Freshworks, a customer engagement software company, was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India. Their motivation came from a frustrating customer service experience, prompting them to create an affordable and user-friendly solution.
They launched Freshdesk in 2010, which streamlined customer support operations with features like email ticketing and multi-channel support. Over the years, Freshdesk expanded its offerings and evolved into Freshworks, reflecting a broader focus on customer engagement.
In 2017, Freshworks unveiled a major update called Freshdesk Mint, which modernized the platform with a more intuitive user interface, enhanced automation, and improved analytics.
Fast forward, and Freshworks has grown into a global company, offering a suite of products that support various aspects of customer engagement, including marketing, sales, and customer success, helping businesses deliver exceptional customer service and support.