Customer Service Software…
Freshdesk offers a range of features to enhance customer service, such as ticket management, automation, knowledge base, and reporting. It allows businesses to categorize and prioritize tickets, assign them to agents, and track their progress. Automation features help streamline repetitive tasks, while the knowledge base allows businesses to create and share self-service resources for customers.
Now, wouldn’t it be cool if you had access to an easy to implement, all-in-one, omni-channel customer care, and marketing app at your disposal. Well, here it is…
Freshdesk and other Freshworks tools allows you to efficiently assist customers via email, website, phone, chat, social media and services like Apple Business Chat and WhatsApp.
Overall, Freshdesk provides the flexibility required to meet the evolving demands of modern customer service, whether it is ticket management, workflow automation, or real-time customer engagement. Freshdesk also automates the process of sending feedback forms after each resolution in order to gauge customer satisfaction.
With AI-powered automations at its core, Freshdesk enables teams to operate efficiently, increasing productivity and accuracy by assisting agents with precise resolutions at every step. With robust API integrations for over 650 cutting-edge applications from the Freshdesk Marketplace, find the support workflows, CRM, and billing systems for you specific needs.
Now, while on the topic of Artificial Intelligence, Freddy AI happens to be the engine behind the Freshdesk Assist Bot. You can learn more about Freddy AI here.
Please check the Freshworks website for latest integrations and other updates.
Reports and Analytics
Social Media Management
Shopify, SEOshop, Bigcommerce, eBay
Slack, Office 365, Microsoft Teams
Woopra and GoodData integration
Manage Magento customer requests using Freshdesk and access Magento Details in Freshdesk
Access Contact Details & Create Tickets from within Salesforce
WhatsApp Business Integration with Freshdesk
Introduction to Freshdesk-Freshservice integration, setting up the integration (Admins), syncing ticket field and properties between Freshdesk and Freshservice
Engineering and support
Sales and support
Single sign-on, Google Contacts, Google Analytics, Google Calendar, and Google Hangouts
Integrate live-chat from your website and apps
JIRA plus, Pivotal Tracker, and JIRA
Nimble CRM, Zoho CRM, Dynamics CRM, Infusionsoft, and FullContact
Harvest, QuickBooks, and Xero
Dropbox, Box, and OneDrive
Convert WordPress comments to Freshdesk tickets
Computer Telephony Integration Framework, Freshdesk Telephony Partner Extension with Five9, Freshdesk Telephony Partner Extension with Genesys, Freshdesk Telephony Partner Extension with Aircall, Freshdesk Telephony Partner Extension with Amazon Connect
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