Customer Service Software…
Explaining what Freshdesk and other Freshworks products do, could be as simple as describing Freshworks as a Customer Service Software that provides users with all the tools they will ever need in order to offer a solid customer service…
Now, wouldn’t it be cool if you had an all-in-one, omnichannel customer care, and marketing, tool at your disposal.
Freshdesk and other Freshworks tools allows you to efficiently assist customers via email, website, phone, chat, social media and services like Apple Business Chat and WhatsApp.
Overall, Freshdesk provides the flexibility required to meet the evolving demands of modern customer service, whether it is ticket management, workflow automation, or real-time customer engagement. Freshdesk also automates the process of sending feedback forms after each resolution in order to gauge customer satisfaction.
With AI-powered automations at its core, Freshdesk enables teams to operate efficiently, increasing productivity and accuracy by assisting agents with precise resolutions at every step. With robust API integrations for over 650 cutting-edge applications from the Freshdesk Marketplace, find the support workflows, CRM, and billing systems for you specific needs.
Now, while on the topic of Artificial Intelligence, Freddy AI happens to be the engine behind the Freshdesk Assist Bot. You can learn more about Freddy AI here.
|Google Apps||Single sign-on, Google Contacts, Google Analytics, Google Calendar, and Google Hangouts|
|Live-chat||Integrate live-chat from your website and apps|
|Engineering and support||JIRA plus, Pivotal Tracker, and JIRA|
|Sales and support||Nimble CRM, Zoho CRM, Dynamics CRM, Infusionsoft, and FullContact|
|Auto-invoicing||Harvest, QuickBooks, and Xero|
|Remote assistance||LogMeIn Rescue|
|Cloud storage||Dropbox, Box, and OneDrive|
|WordPress||Convert WordPress comments to Freshdesk tickets|
|Telephony Service||Computer Telephony Integration Framework, Freshdesk Telephony Partner Extension with Five9, Freshdesk Telephony Partner Extension with Genesys, Freshdesk Telephony Partner Extension with Aircall, Freshdesk Telephony Partner Extension with Amazon Connect|
|eCommerce||Shopify, SEOshop, Bigcommerce, eBay|
|Team Collaboration||Slack, Office 365, Microsoft Teams|
|Reports and Analytics||Woopra and GoodData integration|
|Social Media Management||Hootsuite|
|Magento||Manage Magento customer requests using Freshdesk and access Magento Details in Freshdesk|
|Freshservice||Introduction to Freshdesk-Freshservice integration, setting up the integration (Admins), syncing ticket field and properties between Freshdesk and Freshservice|
|WhatsApp Business||WhatsApp Business Integration with Freshdesk|
|Salesforce||Access Contact Details & Create Tickets from within Salesforce|
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