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Fresh CSS

Customer Service Software…

Explaining what Freshdesk and other Freshworks products do, could be as simple as describing Freshworks as a Customer Service Software that provides users with all the tools they will ever need in order to offer a solid customer service…

Realated content:

Meet Freddy AI Today

Freddy AI is an artificial intelligence-powered assistant developed by Freshworks that simplifies the challenge of managing multiple…

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Now, wouldn’t it be cool if you had an all-in-one, omnichannel customer care, and marketing, tool at your disposal.

Freshdesk Customer Service Software (CSS)

Freshdesk and other Freshworks tools allows you to efficiently assist customers via email, website, phone, chat, social media and services like Apple Business Chat and WhatsApp.

Overall, Freshdesk provides the flexibility required to meet the evolving demands of modern customer service, whether it is ticket management, workflow automation, or real-time customer engagement. Freshdesk also automates the process of sending feedback forms after each resolution in order to gauge customer satisfaction.

Freddy AI

With AI-powered automations at its core, Freshdesk enables teams to operate efficiently, increasing productivity and accuracy by assisting agents with precise resolutions at every step. With robust API integrations for over 650 cutting-edge applications from the Freshdesk Marketplace, find the support workflows, CRM, and billing systems for you specific needs.

Now, while on the topic of Artificial Intelligence, Freddy AI happens to be the engine behind the Freshdesk Assist Bot. You can learn more about Freddy AI here.

Software Integrations

Please check the Freshworks website for latest integrations and other updates.

 

ServiceDescription
Google AppsSingle sign-on, Google Contacts, Google Analytics, Google Calendar, and Google Hangouts
Live-chatIntegrate live-chat from your website and apps
Engineering and supportJIRA plus, Pivotal Tracker, and JIRA
Sales and supportNimble CRM, Zoho CRM, Dynamics CRM, Infusionsoft, and FullContact
Auto-invoicingHarvest, QuickBooks, and Xero
Remote assistanceLogMeIn Rescue
Email MarketingMailChimp
Cloud storageDropbox, Box, and OneDrive
WordPressConvert WordPress comments to Freshdesk tickets
Customer FeedbackSurveyMonkey
Screencastilos Videos
Telephony ServiceComputer Telephony Integration Framework, Freshdesk Telephony Partner Extension with Five9, Freshdesk Telephony Partner Extension with Genesys, Freshdesk Telephony Partner Extension with Aircall, Freshdesk Telephony Partner Extension with Amazon Connect
Task automationZapier
eCommerceShopify, SEOshop, Bigcommerce, eBay
Team CollaborationSlack, Office 365, Microsoft Teams
Reports and AnalyticsWoopra and GoodData integration
Social Media ManagementHootsuite
MagentoManage Magento customer requests using Freshdesk and access Magento Details in Freshdesk
FreshserviceIntroduction to Freshdesk-Freshservice integration, setting up the integration (Admins), syncing ticket field and properties between Freshdesk and Freshservice
WhatsApp BusinessWhatsApp Business Integration with Freshdesk
SalesforceAccess Contact Details & Create Tickets from within Salesforce


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